Refund policy

Refunds, Returns and Exchanges Policy

At Australian Plasterboard Pty Ltd, we comply with the Australian Consumer Law.

Change of Mind
We do not accept returns or offer refunds for change of mind, incorrect selection, or surplus materials once an order has been placed or delivered.

Please ensure all product selections, quantities, and specifications are correct prior to purchase.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged or Faulty Goods
If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

We may require:

• Photographic evidence
• Order details
• Description of the issue

Failure to notify within this timeframe may result in the claim being declined.

Returns Process
Where a return is approved:

• Items must be unused and in original condition
• We reserve the right to inspect goods before issuing any remedy
• We may choose to repair, replace, or refund in accordance with Australian Consumer Law

Delivery and Risk
All risk in goods passes to the customer upon delivery. It is the customer’s responsibility to ensure safe handling and storage after delivery.

Non-Returnable Items
We do not accept returns on:

• Used or installed plasterboard
• Custom or cut-to-size products
• Products damaged after delivery due to handling or storage

Contact
For all return or fault claims, contact:
orders@australianplasterboard.com.au