Privacy policy
Privacy Policy
Australian Plasterboard Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website, purchase our products, or interact with us.
1. Personal Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Billing and delivery address
- Payment details (processed securely via third-party providers)
- Order and transaction history
- Communications with us
- Device and usage information (e.g. IP address, browser type, website activity)
2. How We Collect Information
We collect personal information:
- Directly from you when you place orders, make enquiries, or interact with our website
- Automatically through cookies and similar technologies
- From third parties such as payment processors, delivery providers, and web hosts.
3. How We Use Your Information
We use your personal information to:
- process and fulfil orders
- arrange delivery and logistics
- communicate with you regarding orders or enquiries
- provide customer support
- improve our products, services, and website
- detect and prevent fraud or misuse
- comply with legal obligations
4. Marketing Communications
We may send you marketing communications in accordance with the Spam Act 2003 (Cth).
- You will only receive marketing communications where you have consented or where permitted by law
- You can unsubscribe at any time using the link provided in communications
5. Disclosure of Personal Information
We may disclose your personal information to:
- eCommerce platform provider
- payment processors
- delivery and freight providers
- IT and website service providers
- professional advisers where required
These parties only receive information necessary to perform their services.
6. Third-Party Services
Our store is hosted on Shopify, which may collect and process your personal information to provide and improve its services.
Your data may be stored or processed outside Australia, including in countries where Shopify or its partners operate.
For more information, see Shopify’s Privacy Policy: https://privacy.shopify.com
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no system is completely secure and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- improve website functionality
- analyse website traffic
- enhance user experience
You may disable cookies through your browser settings.
9. Access and Correction
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe as required by law.
10. Data Retention
We retain personal information only as long as necessary to:
- provide our services
- comply with legal obligations
- resolve disputes
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
12. International Data Transfers
Some of your personal information may be stored or processed overseas by our service providers.
By using our services, you acknowledge and agree to this.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.
14. Contact
Australian Plasterboard Pty Ltd
U4/164 Barrington Street, Bibra Lake WA 6163